COMMITTED TO YOUR DATA,
COMMITTED TO YOUR PRIVACY
Privacy & Terms
I am aware that you are concerned about how your data is used. For this reason, at CLAUDIA BE (Claudia Bethencourt Zubeldia) we have always been governed by the highest standards of respect for the fundamental right to the protection of personal data, established in the Charter of Fundamental Rights of the European Union, pursuing the preservation of the confidentiality of our clients' information, as an essential pillar on which one of our fundamental corporate values, trust, is based.
Now, we are going one step further and reinforcing our commitment to your privacy by guaranteeing the fair, transparent and responsible processing of your data, and by incorporating into our internal rules and procedures the principles included in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (hereinafter, the General Data Protection Regulation).
This new regulation standardises the protection of individuals in Europe with regard to the processing and free circulation of their data and establishes a framework of information and protection, in which we want you to feel comfortable. Because we are a Group with values, which works with the aim of generating trust in its environment, under the criteria of proximity and transparency, always seeking to provide the best service to its customers.
And for this reason we explain how we treat your personal data.
01. Who am I?
I have been designing and specialising in brand creation and management for over a decade, and specifically, 8 years immersed in this project called Claudia Be, where I focus on Branding work and the design of Visual Identities. I have combined this work with personal projects and dedicated several years to the dissemination and empowerment of the profession in various ways: participating and working, along with other colleagues, on the board of Di-Ca (the Association of Professionals and Design Companies of the Canary Islands) and giving talks at events to bring my profession a little closer to entrepreneurs and business people interested in how branding and design can help improve their brands.
02. What do I need to use your data for?
Uses for contractual purposes
The first and main reason why we need to process your data is to provide the services you have contracted with us and for our own management. This processing is essential. If we did not do so, we would not be able to process your request.
Uses for legal or regulatory purposes
At CLAUDIA BE we are obliged by different regulations to process your data in order to comply with the obligations established therein. These are regulations that establish, for example, tax controls and reports. In these cases, the processing of the data is limited to what is necessary to comply with those obligations or responsibilities required by law. As you may have seen, these types of processing are essential to maintain your relationship with us. Without them we would not be able to provide you with our services.
03. Will my data not be used for other purposes?
The above uses are necessary to provide you with our services, but with your trust, we would like to offer you much more.
Commercial uses based on legitimate interest
Unless you have told us or tell us otherwise, we will send you updates and information about services, products or training. Don't worry. In these treatments we will not use more information than what you have given us or what is generated from the services, products or training acquired during the last year and, if you prefer that we do not do so, you only have to tell us, at Calle/ Fondos de Segura 17B, portal 8,5ºB, (Siete Palmas) C.P. 35019, Las Palmas de Gran Canaria. Or at the email address hi@claudiabe.studio
04. I want to know you better
Nowadays, there are many possibilities to use information to get to know you better, provide you with better service, be more attentive and always ready to meet your needs. Therefore, we will ask for your authorization to process your data.
Uses based on your consent
Only if you give us your permission when we ask you, we would like to process all the data we have about you to get to know you better, that is, to study your needs to find out which new services, products or training are suited to your preferences and to analyse the information that allows us to determine in advance what your preferences are. We would also send you offers for services, products or training that we think may be of interest to you.
05. What happens to my data when I browse the website?
When you browse our website, we want to be able to personalize your experience to make it as unique as possible for you. We may also want to remind you of our services, products or training and offers when you are browsing the internet. You are aware that cookies are used for this purpose. We will inform you at all times of the details of their use in the Cookie Policy, which you will find on our website. There we will describe at all times what data we can collect, how and for what purpose. In addition, most web browsers allow you to manage your preferences regarding the use of cookies. Remember that you can adjust your browser at any time to reject or delete certain cookies according to your criteria. Likewise, the privacy settings of the mobile device allow you to manage the processing of your data.
06. What data of mine is processed?
As you can imagine, thanks to the trust you have placed in us, we have information about you. We have already told you what we use it for and how you can control such uses at any time, but what specific information about you are we going to process? Basically, it is your identification data, your contact data, both those you have provided us and those generated by the services, products or training acquired. Also, only if you consent to it when we consult you, we may process data that we obtain from the provision of services to third parties when you are the recipient of the service, data obtained from social networks that you authorize us to consult, data obtained from third parties as a result of data aggregation services that you request.
07. Are health, ideology and other special or sensitive data processed?
As a general rule, we do not need to process certain data about you that are considered special categories of data, for example data relating to ethnic or racial origin, political opinions, religious beliefs or sexual identity. If it is necessary to process this type of sensitive data, we will ask for your explicit consent in each case.
08. Is my data safe?
For us, the security of your data is essential, and we assume the obligation and commitment to protect it at all times. Therefore, within this maximum protection standard, we protect it against unauthorized or illicit processing and against accidental loss, destruction or damage, and we have implemented the most rigorous information security protocols following the best practices in this area.
09. How long does Claudia Be need to keep my data?
We will process your data as long as the authorisations for use that you have granted us remain in force or you have not cancelled the contractual or business relationship with us. We will stop processing them once the authorisations for use that you have given us have been revoked or, if you have not revoked the authorisations but you are no longer a customer, six months have passed since the contractual or business relationship established ended, provided that your data is no longer necessary for the purposes for which it was collected or processed. This does not mean that we will delete it immediately, since we are obliged by different regulations to retain the information for a certain period of time (in many cases up to five years), but in accordance with the regulations, your data will only be kept to comply with these legal obligations, and for the formulation, exercise or defence of claims, during the limitation period for actions arising from the contractual or business relationships entered into.
10. To whom is my data communicated?
Below we explain with whom we can share your information, always with the utmost security and confidentiality: Data communication for the fulfillment of a legal obligation, such as tax obligations. Data communication for the execution of a contractual relationship, events, services, calls for projects, conferences. Sometimes, we use service providers with potential access to personal data. These providers provide adequate and sufficient guarantees in relation to data processing, since we carry out a responsible selection of service providers that incorporates specific requirements in the event that the services involve the processing of personal data. These include public administrations, professional associations or private entities requesting the service.
11. Is my data transferred outside the European Economic Area?
The processing of your data is generally carried out by service providers located within the European Economic Area or in countries that have been declared to have an adequate level of protection. In other cases, we guarantee the security and legitimacy of the processing of your data by requiring their providers to have binding corporate rules that guarantee the protection of information in a manner similar to those established by European standards, to be covered by the Privacy Shield, in the case of service providers in the USA, or to subscribe to the standard clauses of the European Union. At all times we will ensure that whoever has your information to help us provide our services does so with all guarantees.
12. Does Claudia Be have a data protection officer?
Indeed, as required by data protection regulations, CLAUDIA BE has a Data Protection Officer who ensures that all processing is done with full respect for your privacy and the regulations applicable at all times. The Data Protection Officer is at your disposal to address any questions you may have regarding the processing of your personal data and the exercise of your rights. You can contact the Data Protection Officer at: delegadomconsultores@gmail.com
13. Rights in relation to my data and its processing
Right of access:
Right to know what data of yours we are processing.
Right to revoke consent:
Right to withdraw consent at any time when you have given us authorization to process your data.
Right of rectification:
Right to have your data rectified or completed if it is inaccurate.
Right to object:
Right to object to processing based on legitimate interest.
Right to erasure:
Right to have your data deleted when it is no longer necessary for the purposes for which it was collected.
Right of limitation:
Right to have us limit the processing of your data (in certain cases, expressly provided for in the regulations).
Right of portability:
Right to have your data provided to you (data processed for the execution of events, services and data that we process with your consent) so that you can transmit it to another controller.
You can exercise your rights through any of the channels we make available to you:At the location of our associationBy postal communication addressed to C/ Fondos de Segura 17B, portal 8,5ºB, (Siete Palmas), C.P.35019, Las Palmas de Gran Canaria. At the email address: hi@claudiabe.studio
Additionally, you know that, if despite everything you have any claim arising from the processing of your data that we have not been able to resolve, you can direct it to the Spanish Data Protection Agency (www.agpd.es).
